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Neighbourhood Watch Community Notice


Non-Emergency contact number 0845 60 70 999 - Emergency 999 Rogue Traders - Protecting our Communities! Rogue traders seek out the elderly and vulnerable, often convincing them that an unnecessary job such as guttering or the resurfacing of a driveway needs doing then using pressure and intimidation to extract large sums of money.

Rogue Traders are likely to engage in any of the following behaviour:

  • A lack of any written quotation/contract
  • A lack of business name details on invoices
  • Unfair contract terms
  • Lack of cancellation rights
  • Misleading description (including misrepresentations as to work needed/carried out; price; false accreditation/trade association claims).
  • Aggressive trading practices (e.g. escorting victims to banks/cash points in order to secure payment).
  • In extreme cases, fraud by false representation.

The most recent examples of this within the Chichester District are explained below.

We had a report that a local resident had been cold-called and an appointment made for someone to attend his house claiming to be from 'Warm Front'. The resident then called Warm Front who had no record of the cold-calling male.

Police attended and waited for the company to show for the appointment. He was stopped and details checked and found to work for a marketing firm trying to get people to sign up for free loft insulation for the elderly and those on benefits, which is something many energy companies offer direct. This company would sell on details of those who sign up to the installation companies. He had no identification or company literature other than from the insulation companies. While the company exists and there is a genuine offering, the sales techniques are questionable and similar to the motives used by criminals looking to scam us, other than the making of an appointment before attendance.

The second incident relates to a rogue trader noticing a damaged roof on a property. The male approaches the house stating that he has previously done work for the (elderly) home owner, approximately 10 years ago with his own father and he has now taken the business over. He then points out that the roof/guttering is damaged and could potentially cause further damage to the property and that he will happily fix it straight away. The male appears to do some work to fix the "problem" and then charges a considerably amount of money.

On this occasion the male charged £400 for the work. The home owner offered to pay by cheque which was refused, only CASH payments accepted.

Please spread the word and protect yourself and those around you from becoming a victim.

If you see anything suspicious please report it immediately.

It might be the vital piece of information we need! Sussex Police gratefully receive information on all suspicious activity, suspicious persons and Anti-Social Behaviour, occurring in your area. We thank you for your vigilance and together, in partnership, we will effectively reduce and detect crime.

Sussex CRIMESTOPPERS: 0800 555 111

Call anonymously with information about crime